Standard Chartered Bank Nepal, based in Kathmandu, is looking for a passionate and customer-focused professional to join our team as a Client Care Executive. We urge you to embark on a lucrative career journey with us if you are enthusiastic about providing superior service, have excellent communication skills, and thrive in a dynamic banking environment. As a Client Care Executive at Standard Chartered Bank Nepal, you will play a critical role in ensuring our clients receive the greatest level of care and assistance, developing strong connections, and contributing to our mission of providing our valued clients with top-notch financial solutions.
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Job Description - Teller (2300020925)
Teller - (2300020925)
Job: Retail Banking
Primary Location: Asia-Nepal-Kathmandu
Schedule: Full-time
Employee Status: Permanent
Posting Date: 30/Nov/2023, 10:44:03 AM
Unposting Date: 15/Dec/2023, 5:59:00 PM
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Role Responsibilities 
RESPONSIBILITIES 

• Deliver quality service while carrying out the following transactions for customers:
• Cash deposits
• Cash withdrawals
• Demand draft/pay order instructions – accepting and processing
• Effecting internal account to account transfers
• Accepting and processing stop payment instructions
• Accepting and processing of clearing cheques
• Ensure that all these above services are delivered with accuracy and warmth
• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
• General Reconciliation and Compliance Activities at their level, which may typically include:
• Dual control of Cash functions
• Control of Security stationary
• Review of processing entries and vouchers
• Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
• Be aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
• Educating customers about direct banking channels so specific transactions can be migrated to digital channels.
• Ensure he/ she is fully aware of all the policies and procedures issued and applicable to the role, Group Code of Conduct, Client Due Diligence, Money laundering prevention, NRB guidelines etc. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• As an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:
• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
• Co-operate with Management to support and promote Health and safety in the workplace.
• Ensure that your actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and Bring to the attention of the management any hazard in the.

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Strategy

• Better client experience and productivity 

Business

• CPBB

Processes

• CPBB; All processes related to branch banking operations

People & Talent

• Will report to Branch Operation Manager

Risk Management

• Within CPBB policies and procedures

Governance

• Within CPBB policies and procedures

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Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 

Key stakeholders

• Clients
• SCB colleagues/Internal clients
• Auditors

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Other Responsibilities
OUR IDEAL CANDIDATE 
QUALIFICATIONS
TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

EDUCATION    

• GRADUATES

TRAINING    

• BASIC BANKING COURSE

LANGUAGES    

• FLUENT IN ENGLISH AND NEPALI 

Role Specific Technical Competencies

• Describes the main technologies and tools used in teller activities    
• Lists normal or typical teller transactions.    
• Clarifies published procedures for teller activities and services.    
• Explains what the teller work station is and identifies its key functions    
• Works as a teller in a branch environment    
• Processes routine customer teller transactions.Resolves common teller transaction problems.    
• Follows security procedures for managing cash and financial records.Uses basic tools or techniques for teller transactions.

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